Refund Policy and Refund Form

IN THIS WEBSITE YOU CAN BUY CLOTHING FOR FASHION DOLLS, FOR COLLECTORS OVER 14 YEARS OLD, NOT TOYS, NOT FOR CHILDREN, WE DO NOT SELL DOLLS IN THIS WEBSITE,
ONLY CLOTHING, IT MEANS: DRESSES, PANTS, BLOUSES, SKIRTS, JACKETS, VESTS, STOCKINGS, HATS, BELTS, PURSES, SHOES AND HANDBAGS FOR 11/5", 12" & 16" FASHION DOLLS.

The clothing I sell are made for especific models of 11/5" & 12" fashion dolls, body shape changes in many different models, so, if the advertisement is for one especific body shape and it's ordinary variations, IT WILL ONLY FIT WELL THE MODEL OF DOLL DESCRIBED ON IT.

1 - RETURNS WILL ONLY BE ACCEPTED IN 15 DAYS AFTER THE DELIVERY IN SPAIN, AND 30 DAYS AFTER THE DELIERY IN OTHER COWNTRIES.

2 - INTEGRITY TOYS: FASHION ROYALTY, NEW GENERATION (FROM 2006 TIL NOW), FR2, DYNAMITE GIRLS, MONOGRAM, ITBE, EVE KITTEN, RUPAULL DOLL, HAVE THE LEGS LENGTH 1" MORE THAN THE BARBIE ORDINARY LEGS, SO THE PANTS FOR THESE MODELS MENTIONED ABOVE, HAVE TO BE PURCHASED FOR THE ESPECIFIC MODEL.

3 - MARCELO JACOB WILL NOT ACCEPT RETURNS FROM WRONG PURCHASES, THE ADVERTISEMENTS ARE VERY CLEAR ABOUT THE MODEL OF DOLLS THE CLOTHING ARE MADE TO DRESS.
AT THE ATELIER PAGE YOU CAN ASK FOR ANY MODEL, IN ANY COLOR, FOR ANY KIND OF DOLL, SO DO NOT BUY SOMETHING THAT WAS NOT MADE FOR YOUR MODEL OF DOLL JUST TO TRY.

4 - IF THERE'S ANY PROBLEM WITH THE CLOTHING YOU'VE BOUGHT, WELL HAVE TO SEE FIRST IF IT WAS FROM OUR MANUFACTURE OR WRONG HANDING BY THE COSTUMER BEFORE REFUND. EVERY ORDER IS VIDEO RECORDED AND KEPT IN OUR ARCHIVES FOR 30 DAYS AFTER SHIPPING DATE. THE COSTUMER WILL HAVE TO PAY FOR THE SHIP BACK TO MARCELO JACOB IN A "GOOD CONDITIONS" PACKAGE, EVERY RETURNED ITEM WILL BE OPEN BEFORE A VIDEO CAMERA TO MAKE SURE IT WAS RETURNED IN THE CONDITIONS THE COSTUMER SAID IT WAS. IF THE PROBLEM IS WITH THE MATERIAL OR THE MANUFACTURE THE ADITIONAL SHIPPING COSTS WILL BE REFUND WITH THE TOTAL OF THE PURCHASE OR ANOTHER SIMILAR ITEM WILL BE SENDED TO THE COSTUMER WITHOUT ANY ADDED COST.

NEVER DOUBT IN CONTACT ME BEFORE BUYING!

Download Sample Cancellation Form